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• 5.19

Contents

  • ServiceNow Integration Guide
    • Introduction
  • Purpose
  • About
  • AudienceConfiguration
  • Prerequisites
  • ServiceNow Integration Configuration
  • ServiceNow Integration Configuration for Manual Installation
  • ServiceNow Integration Configuration for Saving Activity HistoryScenarios and Automation Templates
  • Accessing ServiceNow Data from Scenarios
  • Configuration
  • Scenario Blocks
  • Automation TemplatesFeatures and Usage
  • Integrated Agent Desktop
  • Softphone and Click-to-Call
  • Activity
  • Data Privacy Notice

ServiceNow Automation Templates

  • ServiceNow Automation Templates Overview
  • Searching for a Contact by Phone
  • Contextual Search and Screen Pop
  • Object Creation and Updating
  • Dynamic Searching
  • Self-Service Catalog Request
  • Automated Ticket Deflection
  • SLA-Based Priority Routing
  • Change-Advisory Board Voting
  • Automatic Notifications
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