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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • Frequently Asked Questions
    • Introduction
  • About FAQAgent Desktop
  • After Call Work
  • Agent Desktop Helper Application
  • Not Ready
  • Outbound Calls
  • Queue
  • Rejecting Calls
  • Selecting Services
  • Voicemail
    • 1.1 How do I set up my personal voicemail?
    Contact Center Administrator
  • Blended Voice
  • Callback
  • Caller ID
  • Email
  • Email SMTP Settings
  • Exporting Recordings
  • Help Screens
  • Hold Music
  • Outbound Campaigns
  • Recordings
  • Scenarios
  • Services
  • Skills
  • Supervisors
  • Users
  • Virtual Queue ConfigurationReporting
  • Aux Codes
  • Customizing Reports
  • Dispositions
  • Interaction Records
  • Interpreting Reports
  • Metrics
  • Removing Users from Reports
  • Report Access
  • Report Execution Error
  • Reporting Database
  • Reviewing Scenario Steps
  • Scheduled Reports
  • Which Report to UseScenario Builder
  • Request Skill Block
  • Scenario Blocks
  • VariablesVideo Tutorials
  • Agent Desktop Voicemail Configuration

Voicemail

How do I set up my personal voicemail?

In the Agent Desktop application, agents and supervisors can activate voicemail and save personal voicemail greetings by going to Settings > User Profile. Configuration steps are given in the Agent Guide, section Configuring Your Voicemail.

The simple process of setting up voicemail is also described in Bright Pattern's Agent Desktop Voicemail Configuration video tutorial.


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