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From Bright Pattern Documentation
< 5.8:Agent-guide‎ | Tutorials
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• 5.19 • 5.8

Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • Tutorials
    • Tutorials Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
    • Chats
    • Contacts
    • Knowledge Base
    • Microsoft Teams
    • Outbound Campaigns
    • Search
    • StatesHelp
  • Troubleshooting

Microsoft Teams

  • Microsoft Teams Overview
  • How to Sign in to Teams Integrated with Bright Pattern Contact Center
  • Accessing Microsoft Teams in the Agent Desktop Widget
  • How to Get Help from Experts During Active Interactions Via the Directory
  • How to Get Help from Experts Via Teams Channels
  • How to Configure Your Teams Direct Routing Number as a Softphone Device
  • How to Invite Experts to Join Conference Chats with Customers
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