Bright Pattern Documentation
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From Bright Pattern Documentation
< latest:Agent-Desktop-2.0 | Agent-guide
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Contents

  • Agent Desktop 2.0
    • Overview
  • Overview
  • Logging in to Agent Desktop 2.0
  • Logging Out
    • Agents
  • Agent Guide
    • Overview
    • User Interface
      • Getting Started
    • Configuring Your User Profile
      • Usage
    • Working in Agent Desktop 2.0
    • Supervisors
  • Supervisor Guide
    • Administrators
  • Configuration Profiles
    • Quality Management
  • OmniQM Guide
    • Campaign Operators
  • Campaign Operator Guide

Working in Agent Desktop 2.0

  • Calendar
  • Calls
  • Chat Center
  • Email and Cases
  • Home Page
  • Knowledge Base
  • Screen-Pop
  • Service Chat
  • States
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