How to Stop Call Recording

Depending on your permissions, you may be able to completely stop the recording of a call (e.g. per a customer request) or stop it temporarily (e.g. in order to prevent some sensitive data from being recorded). Your system administrator will provide instructions for when call recording may need to be stopped. You can stop and restart recording at any time during your phone call.

If a call is being recorded, and you have the necessary permissions, the call recording button will show the stop control .

To stop the recording of the call, click the button. The recording will stop from that moment, and the button appearance will change to show the start control . To resume recording at any time, click the button.

Note: If a call is being recorded automatically due to your service or contact center configuration, or you do not have the necessary permissions to stop recording, this button will be replaced with the following icon: .