View General Campaign Metrics
General campaign metrics are displayed in the Campaigns table at the top of the Voice Campaigns and Messaging Campaigns tabs. This table gives you a broad view of key metrics for all active campaigns assigned to you. To monitor an individual campaign's metrics in more depth, select it from the Campaigns table.
| Column | Description | Action |
|---|---|---|
| Status | This column indicates the current status of each campaign.
Hover your cursor over the clock icon in this column to view the campaign's hours of operation. If no clock icon is present, the campaign operates 24/7. |
Start or stop the campaign |
| Mode | This column indicates the mode in which the campaign is configured to run. | Change the mode and overdial rate |
| Teams | This column in the Agents section lists all teams assigned to the campaign. | Assign and remove teams |
Note that these actions are also available via the Actions button at the right end of each row.
Mode and Overdial Rate
A campaign can run in one of the following modes:
- Preview - The calling records are submitted to the agents participating in the campaign. The agents are given a chance to review record information before dialing the destination numbers.
- Predictive - The system automatically dials numbers from list records according to currently optimal dialing rates and connects answered calls to available agents. Dialing rates are adjusted automatically based on campaign activity.
- Progressive - The system automatically dials numbers from list records according to a fixed (preconfigured) dialing rate and connects answered calls to available agents. Note that progressive mode is also used for a short period of time at the beginning of campaigns of the Predictive type (see above) until the system has enough real-time statistical input to enable the predictive algorithm.
- Automatic (IVR) - The system automatically dials numbers from list records and connects answered calls to a prerecorded IVR message. Agents are not involved in campaigns of this type.
Click on a campaign's mode to view campaign statistics. From this pop-up window, you can reset statistics, or stop the campaign to toggle between modes and/or adjust overdial rate settings (for predictive and progressive campaigns).
Customization Options
The Filter Campaigns button 
to the top right of the Campaigns table allows you to exclude certain campaigns from the Campaigns table.
Next to the Filter Campaigns button, the Manage Views button opens a drop-down menu with the following options:
- Restore Default View returns the shown metrics to the original presets
- Set View as Default System-wide allows you to set a custom view as the system default
- Turn Horizontal Scrolling Off limits the table size to the width of your browser window
- Save View as... saves the current configuration of all tables as a custom view; for more information, see How to Customize Metrics Views
- Load View allows you to switch to a custom view; for more information, see How to Customize Metrics Views
Next to the Manage Views button, the Manage Columns button 
allows you to customize the metrics shown in the Campaigns table. For more information, see How to Customize Metrics Views.